General Terms and Conditions of Accommodation at kiva cabin
1. Introductory provisions
1.1 These General Terms and Conditions (“Terms”) govern the rights and obligations of the operator of kiva cabin and the guest when booking and providing accommodation.
1.2 Operator: Feel Free Production s.r.o., registered office Jakabova 3608/32, 821 04 Bratislava, Slovak Republic, Company ID (IČO): 46918124, Tax ID (DIČ): 2023664115, registered in the Commercial Register of the Bratislava III Municipal Court, Section: Sro, Insert No. 86108/B (“Operator”). The Operator is not a VAT payer.
Contact: info@kivacabins.sk, +421 918 881 884
1.3 Place of accommodation: kiva cabin, nature eco-resort, Horné Hámre, Slovakia.
1.4 Matters not covered by these Terms are governed by the Slovak Civil Code, in particular its provisions on accommodation contracts (Section 754 et seq.), and by Act No. 108/2024 Coll. on Consumer Protection.
2. Booking and conclusion of the contract
2.1 Guests book accommodation via the booking form on kivacabins.sk. Submitting the form sends a booking request, which is not yet binding.
2.2 The accommodation contract is concluded when the Operator confirms the booking by email.
2.3 The guest must provide true and complete information. By submitting the request, the guest confirms having read and accepted these Terms.
2.4 Kiva cabin is designed for 2 persons. A third person may stay only by prior agreement with the Operator.
3. Price and payment
3.1 The price follows the price list valid at the time the booking is confirmed. The Operator is not a VAT payer.
3.2 The price does not include the municipal accommodation tax, where the municipality applies it. The Operator will inform the guest of the amount and method of payment.
3.3 The method and deadline for paying the price, or a deposit where applicable, are provided in the confirmation email.
3.4 If the guest does not pay the price or deposit by the stated deadline, the Operator may cancel the booking.
4. Cancellation
4.1 The guest may cancel the booking by email to info@kivacabins.sk. The date the Operator receives the email is decisive.
4.2 Cancellation fees:
- more than 30 days before arrival: free of charge,
- 30 to 14 days before arrival: 50 % of the accommodation price,
- less than 14 days before arrival or no-show: 100 % of the accommodation price.
4.3 Early departure does not entitle the guest to a refund.
4.4 If the Operator cannot provide the accommodation (e.g. due to force majeure or damage to the accommodation), the Operator will refund the amount paid in full or, by agreement, offer an alternative date.
4.5 Consumer guests acknowledge that, under Act No. 108/2024 Coll., the 14-day right of withdrawal does not apply to accommodation services provided on a specific date. Cancellation is governed by points 4.1 to 4.3.
5. Arrival, stay and departure
5.1 Check-in is from 3:00 pm and check-out by 11:00 am, unless agreed otherwise.
5.2 On arrival, the guest presents an identity document for registration of guests as required by law.
5.3 During the stay, the guest must follow the Operator’s instructions, in particular:
- smoking and open fire are not permitted in kiva cabin,
- quiet hours are from 10:00 pm to 6:00 am; guests behave considerately towards nature, the surroundings and the animals in the resort,
- the water in the tank is utility water with limited capacity and should be used sparingly,
- the composting toilet must be used according to the instructions,
- pets are allowed only by prior agreement,
- additional persons may not stay without the Operator’s consent.
5.4 On departure, the guest returns the accommodation in the condition in which it was received, allowing for normal wear and tear.
6. Liability
6.1 The guest is liable for damage to the accommodation or its equipment caused by the guest or persons staying with the guest.
6.2 The Operator is liable for items brought in by the guest to the extent set out in Section 433 et seq. of the Slovak Civil Code.
6.3 Staying in a nature resort involves ordinary risks (uneven terrain, animals, weather). Guests move around the resort with due care; parents or guardians are responsible for children.
6.4 The Operator is not liable for temporary interruptions of electricity or other services caused by third parties or force majeure.
7. Complaints and dispute resolution
7.1 The guest should report any deficiencies without undue delay, if possible during the stay, in person or by email to info@kivacabins.sk.
7.2 The Operator will handle a complaint without undue delay and within 30 days at the latest.
7.3 If the guest is not satisfied with how a complaint was handled, the guest may ask the Operator for redress. If the Operator rejects the request or does not respond within 30 days, the guest may submit a proposal for alternative dispute resolution to an ADR body under Act No. 391/2015 Coll., for example the Slovak Trade Inspection (www.soi.sk).
8. Personal data protection
8.1 The Operator processes guests’ personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 18/2018 Coll. on Personal Data Protection, for the purpose of handling bookings and meeting legal obligations. Information on the processing of personal data is available from the Operator on request at info@kivacabins.sk.
9. Final provisions
9.1 The Operator may amend these Terms. A booking is governed by the version valid at the time it is confirmed.
9.2 These Terms take effect on 23 September 2026.
9.3 These Terms are a translation of the Slovak original. In case of any discrepancy, the Slovak version prevails.